Johannesburg Flights

11. CANCELLATION

Should you or any member of your party be forced to cancel you holiday, we must be notified, in writing, by the person who made the booking and who is therefore responsible for the payment. of the cancellation charges. Cancellation charges are calculated from the date we receive the written notice of cancellation.

Amount of cancellation charge (shown as a % total holiday cost)

More Than 42 days . . . . . . . . . . . . . . . . . . . . . . . . .Deposit


29-42 days . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50%


15-28 days . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70%


8-14 days . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90%


1-7 days . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100%


Travel Insurance Premiums are not refundable
CANCELLATION AFTER TICKET ISSUE: - will result in loss of 100% of total cost of all travel arrangements in most cases. Please consult your reservation adviser. Charter flights carry a 100% cancellation fee both before and after ticket issue.

12. COMPLAINTS

If you have a problem during your holiday, it is a legal requirement that you inform the property owner/hotel management/our local agent who will endeavour to resolve the situation. If your complaint cannot be sorted out locally you must obtain written confirmation that the complaint was lodged. You must follow this up within 28days of your return home in writing to us with all the relevant details. If you fail to follow this procedure, it may make it impossible to investigate your complaint fully.

13. LEGAL JURISDICTION

We accept the jurisdiction of the Courts in any part of the UK in which the client is domiciled. For clients not domiciled in the UK the Court of England shall have sole jurisdiction.

CONDITIONS B

Apply to all bookings covered by an ATOL No. Other than 4953 as shown overleaf. Please read the following terms and conditions carefully as they apply to all bookings made. No variations shall be valid unless agreed and confirmed in writing by a Director of The Company. A verbal variation will not be valid.

The Company act as agents only in transactions relating to flight, care hire, accommodation, package holidays etc. and book those facilities for you(the client) on behalf of the Supplier or Operator (the Principal). The Company are not the Principal and do not act as the Principal nor shall they be construed as being such by inference or otherwise. This confirmation does not constitute a contract. Your contract is with the Principal named overleaf. The Company are not liable for the Principals actions, failures or omissions.

No booking will be confirmed unless required deposit has been received by The Company. Principals reserve the right to increase prices up to the date on which they receive the balance. Payment of a deposit guarantees your seat, not the price.

Bookings made will be immediately subject to the Principal’s terms and conditions and The Company have no authority to vary them in the Client’s favour.

All amendments/cancellations will incur charges.
Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing at that time.

The Company will attempt to fulfil Clients requirements to its best abilities and in the event of complaint, will pass such complaints to the Principal concerned on the Clients behalf. As agent only, The Company will not be able to commit the Principal as o their correct course of actions. The Company strongly recommend that the Client takes out adequate insurance whether or not it is a Principal’s condition of booking. The Client is herewith recommended to read the terms of any insurance effected to satisfy themselves as to the fitness of cover. The Company will be pleased to quote you for insurance. Should insurance be declined you will be asked to sign our indemnity form.

Please remember that the person making the booking accepts ALL the booking conditions and is liable for any amendment fees, late payments or cancellation charges that arise on behalf of ALL the passengers in their party. In addition they are also responsible for checking this and all future documentation and for advising us immediately if anything is missing or incorrect. The details overleaf are given in good faith based on information from the Principal at the time of booking. Should it transpire that any of these details differ you will be advised immediately.

PAYMENT

You must pay the balance by the due date shown on the confirmation. Please note that for some telephone bookings full payment may be required IMMEDIATELY i.e. before you receive confirmation. If this applies you will be advised when the booking is made. It is very important that you pay balances when due because failure to do so may lead to the cancellation of your holiday and still leave you liable to the cancellation charges. Where an extra ‘’booking charge’’ applies this will have been advised at the time of booking. All credit card payments are subject to a 3% charge. However where cancellation can be avoided with the Principal a late payment of £30 will be applied to your balance.

PASSPORT, VISA AND HEALTH REQUIREMENTS – Your are responsible for checking all these items

Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date position in good time before departure. We regret we can accept no liability if you are refused entry onto the flight or into any country due to failure on you part to carry the correct passport, visa or other documents required by any airline, authority or country.
Health: Recommended inoculations for travel may change at any time and you should consult your doctor on current recommendations before you depart. Health requirements for you holiday destination are outlined in the Department of Health leaflet entitled ‘’The Traveller’s Guide to Health’’ (T4), which is available by calling 0800 555 777. It is your responsibility to ensure that you obtain all recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip.

SPEACIAL REQUEST AND MEDICAL PROBLEMS

If you have any special requests, please advise us at time of booking. Although we will endeavour to pass any such request on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your booked arrangements, you must advise us in writing at the time of booking giving full details. If we feel unable to properly accommodate your particular needs, we must reserve the right to decline/cancel your booking.

BEHAVIOUR

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Proper payment for any such damage or loss must be made at the time direct to the accommodation owner or manager or other supplier. If you fail to do so, you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people. If in our opinion or in the opinion of any other person in authority you are behaving in such a way as to cause or to be like to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your arrangements without notice. In this situation towards you (including any return transport arrangements) will immediately cease and we will not be responsible for meeting any costs or expenses you may incur as a result, making any refund or paying compensation.

FORCE MAJEURE

We accept no responsibility for and shall not be liable in respect of any loss or damage or alterations, delays or changes arising from unusual and unforeseeable circumstances beyond our control, such as war or threat of war, riot, civil strife, industrial dispute including air traffic control disputes, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, technical problems with transport, closure or congestion of airports or ports, cancellations of schedules by scheduled airlines.
You can check the current position on any country by telephoning the Foreign and Commonwealth Office’s Travel Advice Unit on 020 7993 6623.

RECONFIRMING RETURN/ONWARD FLIGHTS

It is your responsibility to ensure you follow ALL RECONFIRMATION INSTRUCTIONS which will be shown EITHER on the FRONT of this invoice or on your travel documents. The Company will not be liable for any additional costs due to your failure to reconfirm flights.

DOCUMENTS DESPATCH

The address for all documentation will be that given at the time of booking. Documents will normally be despatched 7 days before departure. N.B. For bookings made within 14 days of departure it may be necessary for you to collect your air tickets at the airport. Any other vouchers will be posted/faxed to you direct. Only E-Tickets will be sent by 1st class post at client’s own risk. For additional security scheduled airline Paper Tickets are usually sent by Recorded Delivery and in this event it is your responsibility to ensure receipt/collection. If Paper Tickets are lost in the post and a new set of tickets has to be reissued you may have to pay for the tickets again. A form of indemnity will have to be filled in to claim your monies which can take 6 months. LATE BOOKIGNS may also require Registered/Courier delivery of documents in which case the appropriate charges will have been advised at the time of booking.

YOUR FINANCIAL PROTECTION

When you buy an ATOL protected flights from Frontline Travel you will receive a Confirmation Invoice from us (or via our authorized agent through which you booked) confirming your arrangements and your protection under our Air Travel Organizer’s License number 4953. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. Please ask us to confirm what protection may apply to your booking.